FREQUENTLY ASKED QUESTIONS
Q: WHAT IF I AM LOCAL AND WOULD LIKE TO PICK UP?
A: For local orders (ONLY IF YOU WOULD LIKE TO PICKUP) please use code PICKUP at checkout.
Q: WHERE DO I MEET TO GET MY PRODUCTS IF I AM LOCAL?
A: For all pickup orders you will receive a email/txt when your order is ready. Once your order is ready you will be sent a time, date and location to be able to meet and receive your products.
**ID AND ORDER NUMBER IS REQUIRED WHEN PICKING UP.
**PROCESSING TIMES STILL APPLY TO PICKUP ORDERS. SAME DAY PICKUP WILL NOT ALWAYS BE AVAILABLE
Q: HOW LONG IS SHIPPING ?
A: Shipping times are based on what and when you order. Please refer to the Shipping Policy for full details.
Q: WILL MY SIGNATURE BE REQUIRED FOR ALL PACKAGES ?
A: Yes, Signatures will be required for all orders over $50 to guarantee that the product has made it to its rightful owner.
Q: CAN I GET A CUSTOM WIG MADE ?
A: Yes, Please go to our Build-A-Wig tab to create a unit to your liking. Feel free to contact us via email if you need any assistance with placing a custom order.
Q: WHAT IS THE TURNAROUND TIME FOR CUSTOM WIGS ?
A: When purchasing custom wigs, the processing time is 7-12 business days. As you know these are custom made and require more time. If you're in need of a rush unit please contact us via email to find out if there is any availability to offer that service to you.
Q: WHAT IS THE TURNAROUND TIME FOR A READY TO SHIP UNIT ?
A: Ready to ship units ship out within 2-4 business days after your order has been processed.
Q: HOW LONG DO UNITS LAST ?
A: With the proper care, lace closure units can last 1+ years and lace frontal units can last 4+ months before needing wig maintenance (frontal replacement) due to frontals being high maintenance.
Q: HOW SHOULD I WEAR MY HAIR UNDER WIGS ?
A: To ensure the most flat and natural unit application, your hair should be braided straight back into cornrows.
For lace closure units we suggest parting your hair where you would like your part to be. Then braiding down from there.
For frontal units we suggest small straight back cornrows.
Q: WHAT IS A WIG CAP ?
A: A wig cap is a cap that you wear on top of your natural hair to protect it. Also it allows your unit to sit properly and avoid any bulkiness.
Q: I HAVE NO HAIR, CAN I STILL WEAR A WIG ?
A: Yes, If you have very short hair or you are bald you can place your custom wig order by using your custom measurements or you can contact us to further assist you with your order.
Q: HOW MANY BUNDLES DO I NEED ?
A: We suggest:
8" - 16" inches (2 or more bundles)
18" - 22" inches (3 or more bundles)
24" - 30" inches (4 or more bundles)
Q: IF I ORDER A WAVY PATTERN, CAN IT BE STRAIGHTENED OR CURLED ?
A: Yes, all of our extensions can be styled with thermal irons.
Q: DO YOU OFFER REFUNDS OR EXCHANGES ?
A: Due to the nature of business, all sales are final.
Q: I DON'T SEE THE QUESTION OR ANSWER THAT I AM LOOKING FOR, HOW CAN I CONTACT YOU ?
A: Please email us at: